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EPAC support is second to none...

For both existing customers and those wishing to lean more about our CMMS & EAM solutions, please view our FAQs information

As an existing customer, please take advantage of our product update program through the following link:

EPAC CMMS & EAM Remote Support

If your support team member has requested remote access to your computer, please fill out the form below and submit. All fields MUST be filled:

Please note: after clicking submit, you will be prompted to Run or Download a file, please select "Run" (you will need to do this twice) to allow remote control

EPAC Software Technologies CMMS & EAM Maintenance and Support Agreement enables our customers to receive:

• Product Releases (Enhancements and Modifications)

• Telephone Support

• Web Access (Online Download of the latest Product Releases)

• E-Mail Support

Technical Support Hours of Operation: Monday -Friday, 8 am - 6 pm (EST).
Toll free 1-888-336-3722 extension 4, or  Email support@epacst.com

In our effort to provide our customers with the best technical support, we request the following information:

• Company name and phone number

• Product version release and point release

• Error message number and full message text if an error has been generated

• Case number if calling back on an existing case

• Sequence of events, changes to environment or any background on the situation.

We endeavor to handle all calls as high priority. In times of heavy call volume, the severity of the case will be  measured, and prioritized accordingly.

In order to continuously improve the level of service you receive, EPAC Technical Support monitors and measures performance in the areas of:

• Calls taken live

• Minutes to return calls not taken live

• Issues resolved on first communication

• Issue resolution time frame

Our overriding objective is timely and complete responsiveness. If you do not currently have a Support contract with EPAC Software Technologies, but are interested in obtaining one, please Contact Us.